Men Wanted for Hazardous Journey.

This “help wanted” ad has long been attributed to Ernest Shackleton, Antarctic explorer, and it has been claimed that he received over five thousand responses to it.  Though it’s a brilliant bit of copy, it’s been fairly well established that it was just that; the ad never really ran and was written many years after Shackleton’s famed expedition. No matter, at the heart of it is a help wanted ad that spells out the real nature of a job. What are you telling prospective employees about your business and the type of employee you wish to hire?

What we choose to write and the attention we pay to detail when writing an ad will determine the caliber of employee attracted to an interview. In fact, the interview process starts with the ad; and it’s not you determining the skill and potential of an employee, but the prospective employee determining if your business has the skill and potential for them to make a living working for you.

Below is an ad that ran in my market recently and also very clearly lets a prospective employee know exactly what they’re in for if they sign on board.

This posting is for a bartender for our bars in xxxxx, xxxxx, xxxxx and xxxxx. This is a bar that has been here for a long time and is going to be going through a ownership change. This bartender must be able to manage a busy bar and help grow there shifts. We are willing to train but you must be willing to learn and have a great personality. We would like locals to apply to bring in new people to help us grow. We will help you plan your shifts so they always have something going on to keep it new for our customers. Please reply by text only xxx-xxx-xxxx with a picture and some of your experiance. I will text back to set up a time for a interview… Thank you

“Iceberg off the port bow!” Sirens and warning light should go off when you read the above ad. This bar is destined to interview the employees it deserves and I would hazard to guess that any bartender taking this job is in for “low wages, bitter cold, and long hours of complete darkness” and any chance for success is very “doubtful”.

 

Ad.drdrink.newbanner

Advertisements

Angels Among Devils

“Sometimes I have wondered whether life wouldn’t be much more amusing if we were all devils, no nonsense about angels and being good.”  – Dr. Petorois, The Bride of Frankenstein.

Author’s note: The article Shameful Bartending: How Hubris & Arrogance is Replacing Hospitality took on a life of its own in the past 24 hours. Many people all over the world read it and many felt the need to share it with their friends. I hope more of you choose to share this article. It’s more important. 

And just when the night’s darkness seemed about to swallow Hospitality, there appeared a light. And there was a great klaxon of horns. And in the sky there appeared angels. Here were the bartenders who would slay the monster. Hubris and Arrogance fled from their light. And the swords of the angels were Kindness and Service.

Can I get an “Amen”?

Yesterday’s sermon preached hellfire and damnation about bartenders. Today’s sermon is the other part of the story, the proverbial flip side about bartenders who make a difference; the angels out there who volunteer their time and skill to help others. The bartenders who are changing their communities and the world through selflessness and service. Here’s how they’re getting to Heaven:

Bartenders Saving Pretty Faces. In August Uros Miljkovic, a New York bartender and barback was seriously injured while traveling. Though he has some supplemental insurance, it does not cover the expenses for the surgery he had on August 30th to repair major fractures to his left cheek bone and nose. His colleagues at Employees Only and Macao Trading Co. began a fundraiser for him, Save Uros’ Face, through Gofundme.com to raise $15,000 to cover his medical expenses. That was seventy-two hours ago; over 2/3rds of the money has been raised already.

Bartenders being Jesus. Except in Reverse. “When the idea came to me to start Wine to Water the only real job experience I had was tending bar,” said Hendley, “I dreamed of building an organization that fought water related death and disease using different methods than anyone else. So, I started raising money to fight this water epidemic that best way I knew how, by pouring wine and playing music.” 

In 2003, Doc Hendly dreamed up the concept of his organization while bartending and playing music in nightclubs around Raleigh, NC. In February 2004, the first fundraiser was held for what would one day be Wine To Water and by August of that same year Hendley was living in Darfur, Sudan installing water systems for victims of the government supported genocide. The organization has now brought safe, clean drinking water to villages and communities in thirteen countries and has directly affected the day to day lives of ten’s of thousands.

Bartenders get into the Pool. The Barman’s Fund is a motley assortment of bartenders in New York City who pledge one shift a month for charitable organizations.  Usually at the first of the month, they pick a shift and donate every last dollar they make on that shift.  They pool the money and look for folks who need it.  They contact non-profits and get ‘wish lists’ sometimes, other times they find a need and foot the bill.  They keep their causes non-political and their gifts as tangible as possible and have a damn fine time doing it all.  Founded in April by Brian Floyd, they have donated over $70,000.  They have chapters in New York City and New Orleans.  Holly Williams runs and adminsters the fund in NOLA.

Bartenders Protecting Heritage. We have a Museum for That. MOTAC: Throughout its two-century-old history, the cocktail has influenced music, theater, art, film, and politics around the world. The Museum of the American Cocktail is a nonprofit organization that celebrates this true American cultural icon. Founded by Dale DeGroff, and several of the world’s most passionate cocktail authorities and historians, the Museum of the American Cocktail seeks to advance the profession and increase consumer knowledge of mixology while stressing the importance of responsible drinking. Their mission is to create a self-sustaining museum and tourist attraction that celebrates and preserves a rich aspect of American culture, while providing educational resources for professionals and the public in the fine art of crafting the cocktail through a series of mixology seminars conducted by the world’s foremost authorities on cocktail history and American cocktails. They also aim to broaden career opportunities in the spirits industry and encourage more participation from women and members of under-represented groups in the field.

Bartenders in the Dark. Dinner in the Dark, behind co-creators Brian Okin and Jeff Jarrett, brings together Cleveland’s chefs and food lovers to share their passion and compassion. Once a month they host a six course dinner created by six local chefs. The participating chefs and the menu for the evening is not revealed until the guests arrive, keeping them ‘in the dark’. Ticket proceeds benefit a local charity chosen by the participating chefs. The Cleveland Chapter of the United States Bartenders’ Guild proudly partners with DITD every month and donates their time and talent to create the welcome cocktail for guests for each dinner.

Let us Pray:

To whom it may concern, we thank you for the gifts of beer, wine, and spirits. And we are grateful that you gave us the talent to serve people and continue to help us each day to ensure their happiness when they are under our tavern’s roof. And though we try not to hate our self involved, mean-spirited, talk too much, snobby snob, fancy panted brethren and we try to teach them the way of hospitality, we would have no problem if you smote them from time to time.

In Jerry’s name we pray,

Amen.

 

Ad.drdrink.newbanner

Shameful Bartending: How Hubris & Arrogance is Replacing Hospitality

The voices started a couple of years ago. The voices got louder and began to swell. Now, it’s a roar. The guest is angry. Pitchfork and torches angry. Bartenders have become self involved, mean-spirited, talk too much, snobby snob, fancy panted mixologists… or bar chefs… or cocktail artists. Polite conversation and warm welcome has been replaced with diatribes on ice dilution and the hauteness of  hollywood princesses. Hubris and arrogance have replaced hospitality. What have we created in the blind pursuit of our craft and at the expense of the guest? Excuse me Dr. Frankenstein, but your monster is loose.

The following was posted recently by Sean Kenyon, a Rasputin bearded, third generation bartender out of Denver:

“I was recently enjoying a drink at a cocktail bar. The guest next to me, who was probably in his early 50’s, asked the bartender if they had Jello shots. To which the bartender snottily replied “ABSOLUTELY not” (a simple no would have sufficed). Undeterred, the guest then ordered 8 mixed shots for him and his group of 7 women in their 40’s and 50’s. The bartender’s response to that request? Eight shots consisting of a mix of Green Chartreuse, Lemon Hart 151 & lime juice. Two overproof spirits & citrus? Was he punishing them for daring to order mixed shots or Jello shots? Not one person finished any of those shots (there was a lot of funny faces made) and the smarmy barkeep gladly charged them full price for all. This is a classic example of the bad direction that our craft is headed. The bartender let his ego get in the way of making his guests happy, and was more concerned about his needs than his guests. Shame.”

OBEYDisturbing. A fireable offense. But not surprising. The guest has become the enemy; it used to be Front of House vs. Kitchen. I had a conversation last month with a Chef/Owner friend of mine about the animosity towards the guest and this is what he had to say:

“I don’t know what has changed; when servers and bartenders are in the kitchen, all they do is bitch about the guest. They hate them. Didn’t they know that there was going to be assholes in the restaurant tonight when they got into car to come to work? Professionals do, they still welcome them and give great service.”

Which brings me to how I see bartenders treat their colleagues. With disrespect. With animosity. Mixologists above Flair. Flair above Mules. Everybody above Beertenders. Even large market vs. small market. Here is what a colleague said to me over the weekend:

“Tales of the Cocktail felt different this year. I was disappointed at the attitude of bartenders I met from the East Coast, West Coast, and bigger markets like Houston and Miami. They acted as though I wasn’t relevant.”

This from a bartender who was an invited speaker at Tales. And whose bar has been nominated for an award at Tales the past two years in a row for its cocktail program. And who has a book coming out this fall. He marked it up to working in a mid-size market and the hubris of those who choose to work in major markets. He might not be too far off base. This is what one of my friends told me after he returned from a major cocktail competition this summer:

“Jane [name changed to protect the arrogant] told me I really needed to get out of  Cleveland if I’m going to make a name for myself in this business.”

Wow. Really? I hope “Jane” realizes that we bartenders are sort of like poets; those who “have made a name” for themselves in our business are only famous to us, the rest of the world doesn’t care. Except for the guest. And they’re at the castle gates Dr. Frankenstein, and they’re pissed.

Author’s note: The article Shameful Bartending: How Hubris & Arrogance is Replacing Hospitality has taken on a life of its own, much like Frankenstein’s monster . Thousands of people all over the world have read it and many felt the need to share it with their friends. I hope more of you choose to share  Angels Among Devils. It’s more important. 

 

Ad.drdrink.newbanner

My Foot is in Your Ass Because I Can’t Fix Stupid or Lazy.

I always warn clients of three things when we begin working together.

1. I can’t fix stupid.

2. I can’t fix lazy.

3. I can’t make walk-in coolers bigger.

See the pretty cocktail in the picture above? See the cooler in the background in disarray? See the bartender who left the cooler that way? No, you don’t. That’s because I fired him. Actually, I didn’t, this isn’t one of my clients. This photo was posted by a very high profile bar here in the US and when I saw it, my eye immediately was drawn to the cooler. And my heart broke. And then I got pissed.

This picture tells me a lot.

1. Lazy. Lazy bartenders, lazy management.

2. Stupid. Any bartender who would want to work their bench with that much chaos is stupid.

3. The bar is suffering loss. Letting storage areas become disorganized leads bartenders to open second or even third bottles that already are open but they don’t see. That means product gets poured down the drain because it goes bad.

4. Or worse, they serve outdated product to their guests.

If you walk into any store, be it grocery, clothing, or porn, items are lined up on shelves in neat order, labels faced forward and stock rotated to ensure the oldest product is sold first. Care is taken to make the product appealing to the purchasers eye. Glass front coolers and back bars should be treated the same way. Being well organized allows bartenders to serve more efficiently, helps make certain product is at its freshest when served, and ‘advertises’ your product to the guest.

Other things that makes me want to put my foot in your ass if not done right:

Fruit and Garnish Care. Wash it; your mother should have taught you this, she’s not stupid or lazy. Cut fruit does not last overnight; if you wouldn’t put it in your mouth why would you put it in a drink. If you have to stuff bleu cheese olives, aka the ‘devil’s testicles’, the cheese goes inside the olive, not smeared all around it. Nobody likes soft and limp, be sure your bloody mary celery isn’t. Mint is supposed to be green, not brown. Put a bar rag under your cutting board so the cutting board doesn’t slide; you like your fingers, don’t you? Get a proper sharp knife. A full tang chef’s knife is the proper knife, not that dull paring knife you are using. Again, your fingers look better attached to your hand and it makes picking up bottles easier.

Bottles and Pour Spouts. Wipe all bottles down in between and after every shift with a clean bar towel. That also means pulling the bottles from speed rails and wiping them clean; I’m tired of sticky bottles and fruit flies. Pull, wash, and sanitize pour spouts at least once a week. Pour spouts are placed back in bottles flag left of bottle’s front label. Pour spouts are not to be a study of diversity – pick one model and use it in all bottles. Quit being cheap, buy high quality spouts and replace them when worn.

Hand Washing. I see you sneeze, cough, scratch your nethers, smoke, shake hands with guests, and handle money. Then you touch glasses, garnishes, and straws. Be Lady MacBeth. Your mother taught you better.

Mise en Place. This job is hard, don’t make it harder by not setting up your bar correctly. It chaps my butt when I see a guest order a martini stirred and you have to search for a bar spoon. Why did you run out of register tape and have to run to the basement to get more mid-shift? How is it you only have one pen for guest checks? You make $200 a shift, buy a pack of $0.99 pens. And explain to me why you have to go to the kitchen to find kosher salt after I order my Margarita.

A Short List of Stupid & Lazy Things You Do. Dragging glassware through ice. Using hands to fill glasses with ice. Using the bottom of mixing glass (where your filthy hand just was) to strain mixing tin. Never changing sink water. Handling glassware near the rim. Not serving guests a glass of water when they order spirits. Not using cocktail napkins. Not wiping down bar between guests being seated. Letting empty glassware collect on bar top. Not using fresh glass for beer service. Starting draught pour without the glass under the faucet.  Never wash the salt rimmer. Not putting tools and bottles back where you got it from during service

Okay. I’m done. My fingers are bleeding from typing so hard and my blood pressure is dangerously high. Be a professional. Build good habits. I tired of ruining good shoes when you’re stupid and lazy.

 

Ad.drdrink.newbanner

Our Bartender is Better than Your Bartender

Ad.drdrink.newbanner

 

We are a fellowship of bartenders who are passionate about and dedicated to the history, craft, and enjoyment of spirits, wine, and beer. As a professional organization, we are committed to the development of our members through education. We provide members with career development through accreditation programs and networking. Our members are given the opportunity to showcase their skills and creativity through local, national, and international cocktail competitions.

Yesterday I accused your local bartender of having the same skill set as my seven-year old child; that was mean. True, but mean. What I don’t know about your local drink slinger, and which is truly the most important thing, is do they love to serve? Do they embrace hospitality? Do they have a strong work ethic? This is the hallmark of a professional. The minutiae of gin production, the historical relevance of the julep strainer, or the perceived difference in acidity in fresh pressed lime juice vs. four-hour old lime juice can be taught; teaching hospitality and work ethic is a bit tougher.

Bartender, mule, mixologist, bar wench, son of a bitch. I’ve been called all of them. I personally prefer ‘barkeep’ as I am a career path bartender who, besides mixing drinks and pouring beers, am also responsible for cleaning, profitability, and product. I ‘keep’ the bar. In that last 200 years we have seen our profession move from a valid, respected career to a transient position for college students. However, the pendulum is swinging. The explosion of American interest in food is fueling a revolution in beverages. And those of us who feed our families by serving libations are grateful that our dedication, passion, and respect is being recognized as relevant. Did you know that the esteemed James Beard Foundation recognizes beverage professionals as well as chefs?

Like any profession, we can be pretty ‘catty’. Mixologists look down on flair bartenders as ‘jugglers’. Mules think mixologists are too full of themselves and are slow behind the bar. All male bartenders dislike bar wenches because we don’t have certain physical attributes that earn them more tips. The mixologists concentrate on spirits, history, and esoteric ingredients while white table-cloth bartenders are aghast when colleagues don’t know the difference between Chat. d’Yquem and Domaine de la Romanee-Conti. And don’t get me started on the beer geeks and their insane ramblings on yeast strain and West Coast hops. As a co-founder and current Vice President of the Cleveland Chapter of the United States Bartenders’ Guild my goal is to bring all of these bartenders together for the betterment of our guests and our profession.

We in Cleveland are considered a medium size market and because of that, we are often passed over by large spirit, wine, and beer companies when marketing dollars are to be spent. Really Pernod-Ricard? Is spending $100,000 in NYC really going to move the needle on Absolut sales? Try spending $10,000 here educating bartenders and the public and see your sales move appreciably. Don’t think our bartenders can hang with San Fran, Chicago, and Miami? This is what we’ve accomplished recently here in Cleveland, let alone Cinci & C-bus :

Eric Ho, Melt – National winner of Tanqueray’s Gin & Tonic Contest

Rob Turek, Barley House – Numerous national flair titles, National finalist Woodford Reserve Manhattan Contest, Third place in the world TGI Fridays Cocktail Contest.

Joseph DeLuca – two time National finalist for Nightclub and Bar Magazine ‘Shake it Up’, National finalist for USBG/Bacardi National Cocktail Championship.

Nathan Burdette, Crop – National finalist Diageo World Cup

Matt Stipe, Market Garden – National finalist Don Q Rum Contest

Lynn Vozar – Ohio Tequila Festival Margarita Winner

Halle Bruno, Rosewood Cafe – Top five National finish in Domaine d Canton Cocktail Contest

Darko Marankovic, Rosewood Cafe – National finalist for GQ Most Inspired Bartender Contest

And this is the short list. Yeah, we can hold our own with major markets.

If you are a supplier or broker reading this, show us some love. If you are a bartender who wants to excel at your craft, join us. If you are a enthusiast and guest in our restaurants, come see us. We’re great at what we do and will treat you to a great hospitality experience. I’m sorry if I offended you or your local bartender by suggesting that their skills needed work; I want all bartenders to be better than Max, my seven year old.

Well that’s enough ranting for today. Hey Max, stir me up a Manhattan and don’t be shy with the vermouth…

8 out of 10 Bar Managers Encourage Bartender Theft

Ad.drdrink.newbanner

 

I love outrageous headlines. Last week’s headline 8 out of 10 Bartenders Steal was the most viewed post of the week. And as I said, I don’t think that 80% of bartenders are dishonest, nor do I think managers encourage theft by bartenders, however, in my experience, management policy and protocol is the largest contributor to pilferage in bars and restaurants.

How did you hire and train your last manager? You tapped your ‘best’ bartender or server, the one with the highest skill set, longest tenure, and best sense of hospitality. You then handed them a set of keys, gave them the combination to the safe, issued an alarm code, told them to make next week’s schedule, and gave them a pat on the back and said “Go manage”. You now have a manager who is good at opening doors, opening safes, and making schedules but doesn’t have the first clue on how to manage people, cash, or product. And you sacrificed the one employee who was the most productive of the team as far as guest relations is concerned. Did you bother to teach them how to determine profitability through inventory variance, how to determine employee productivity, or how to create a P/L? We tend to create babysitters, not managers.

Enough ranting about deficient managers. Lets talk about theft and how to mitigate it and its effects on profitability. As I stated in the previous article, I think most people are honest and that if you take away opportunity, most people will remain honest. I’d like to touch a bit on some things discussed last week and then explore other ways to prevent loss and what you and your managers should be doing.

Inventory

Not only should you be conducting full inventories every week and determining variance of cost percentage, usage, and dollars, you should be doing this in front of your staff. They need to know you are serious about shrinkage. They need to see you are active in ensuring profitability. Do you bonus your manager on performance as related to hitting cost goals? Then why would you let that person conduct inventory? Ever here of the fox and the henhouse? It is human nature to hide our faults and failures; I think most managers skew numbers because of this rather than trying to earn their bonus. At the very least, if your manager is conducting inventory, you should be auditing their work (this goes for third party inventory companies as well) by recounting your top ten sales items.

Spot Auditing

Top ten spot auditing will tell you a lot about bartender honesty and training level. What I also like about it is the fact that once you conduct one, your whole staff will know within two hours that they may be next. A little fear and uncertainty goes a long way in stopping bartender hijinks.

Cameras

Most of us don’t have time to watch 14 hours of tape a day. I find cameras effective for proving theft after a variance is found in inventory. Placement of cameras is of the utmost importance in preventing theft. There should be one in liquor storage, in the office viewing the safe, and directly on all cash registers with the tip jar in the frame.

Key Control

Storage areas need to remain locked at all times. Keys should be issued to only one person per shift who is held accountable. If you must use a community key, please attach it to a large object so that any person who has it stands out clearly. As far as alarm codes are concerned, each employee who has building access must have a unique code so that you can audit who is unlocking and locking doors and when. It is also a good idea to set your alarm system to automatically arm itself at a set time after operations have ended and clean up should be finished. This keeps after hour parties from draining your stock.

Set a Good Example

If you or your managers have drinks or give drinks to guests during service, you should pay for those drinks. Don’t run a tab. Pay cash for each and every drink. Show your staff that no one drinks for free.

Bartender Comps and Promos

More than likely free drinks for big tips cause most of your loss. The easiest way to stop this is by allowing each bartender a shift spend. Giving staff members the ability to buy drinks for guests will keep them more honest. These drinks should be rang through the POS and a receipt should be kept detailing who the drink was purchased for and why. Bartenders should reward return guests and new guests with this spend, and not use it for getting friends drunk. A twenty-dollar spend per shift is a win, win, win marketing plan. Bartenders build their return guest business by buying a drink for customers and make a nice tip on the free drink, guests feel special and welcome when the bartender buys them a libation, and the business itself does better when that guest returns because of the good will shown. But again, all comps and promos must be tracked, audited, and proven worthy or you risk abuse of the system.

Training

I’ve seen how you train your bartenders. It’s horrifying. Two examples:

  • I was sitting in a client’s bar recently and watched a bar manager bring a green recruit to the shift bartender and instruct the bartender to train the new guy. The bartender pointed out the draught system, the bottle cooler, the POS machine, and showed him where to store his jacket. Training finished in less than five minutes.
  • As I begin working with any client, one of the first questions I ask is what, in ounces, is their common pour, their rocks pour, and their up pour. Most (not all) are confident in their answer and answer in ounces. I then ask them if every bartender knows this and they always answer yes. I then find the closest bartender and pose the same question. In the last five years not one bartender has got it right. They either stare at me as if I asked them to describe quantum mechanics and the development of string theory or they answer, “Oh, I pour a four count.”

Training and holding people accountable is the surest way to prevent loss. You must spend the time and money to do it correctly. policy and protocol must be on paper to hold employees accountable for the information. Testing employees on that information must be conducted. There are no shortcuts.

I truly believe that our most of our employee’s faults and deficiencies are the result of our faults and our deficiencies  as owners and managers; we are not following best practices which cause the loss in profitability behind our bars. We’ll pick this back up next week (yes, there is a lot more to this).

What it really takes to be a Bartender

Gaz Reagan, cocktail writer, teacher, and mentor who wears eye liner a la Clockwork Orange and whose mouth would make Satan blush posted the following this morning saving me some writing.

The following quotation is taken from Why Prohibition! A book written by Charles Stelzle, and published by George H. Doran Company in 1918. The book is very pro-prohibition, but this excerpt, taken from a passage that begins “But what about the bartenders—what will become of them when the saloons are closed?” inadvertently shines a wonderful light on the character of bartenders in general :

“A member of the Bartenders’ Union recently wrote an article on ‘How to Be a Bartender,’ for the Mixer and Server, the official journal of his union. He said that several books have been published on ‘How to Mix Fancy Drinks,’ but in his fourteen years’ experience as a bartender he had never yet seen a book on ‘How to Be a Bartender.’

“Evidently this bartender believes that the ability to mix fancy drinks isn’t the most important part of a bartender’s job. Here are some of the things which he calls essential if the bartender is to be successful :

“First: [A bartender] must be immaculately dean, both so far as his linen is concerned and also as to his person * * * The old maxim that ‘cleanliness is next to godliness’ is certainly true in the case of the bartender. It is one of his principal assets in applying for and holding a job.

“Second: Next to cleanliness comes good common sense. The bartender must be able to size up any situation clearly at a glance. He sizes up the customer, the place he works in, its possibilities, the improvements he would make, and so on; and if he is interested in the success of the business he can find abundant time to make suggestions to his employer that may be appreciated.

“Third: The bartender should upon securing a position, learn where every cordial and bottle is to be found; look the cigars carefully over, so that he can pick out any brand of cigar in the case or bottle of liquor without hesitation.

“Fourth: He must not ‘butt into’ the conversation of his customer. He should always remember that it is the customer who is spending the money, and the employer wants the customer, and cares nothing for the opinions of the ‘man behind’ in politics or anything else.

“Fifth: He must be polite, answering all questions to the best of his ability. He should thoroughly learn the city in which he is employed in order to properly direct strangers, many of whom drop into saloons for information rather than ask a stranger on the street. In short the successful bartender must be a general information bureau, a doctor, lawyer and several other things too numerous to mention, not required by any other man in any walk of life. All of which requires time and study to make him proficient.”